Terms and Conditions

Introduction and License

Realz is an online casino operated under the license of Curacao eGaming. We offer a range of real-money gambling services including online pokies, table games, and live dealer experiences. By accessing our website and services, you agree to comply with these Terms and Conditions in their entirety.

Eligibility

To engage in real-money gambling at Realz, users must be at least 18 years of age. Access to our services is restricted for individuals located in jurisdictions where online gambling is prohibited. Users are responsible for ensuring that they comply with the laws applicable in their respective regions.

Account Rules

• Only one account is permitted per person.
• Users must complete mandatory KYC (Know Your Customer) verification prior to engaging in real-money gameplay.
• Users are responsible for maintaining the security and confidentiality of their account information.
• Any unauthorized use of an account, including account sharing or misuse, may result in account suspension or termination.

Deposits and Withdrawals

• All deposits must be made through approved payment methods listed on the website.
• Users are required to complete verification requirements prior to processing withdrawals.
• Realz adheres to strict AML (Anti-Money Laundering) compliance obligations.
• General withdrawal processing times may vary, but users should expect a timeline of up to five business days for withdrawals to be completed.

Prohibited Activities

Engaging in any of the following activities is strictly prohibited:

• Cheating or attempting to manipulate the outcome of games.
• Fraudulent activities, including identity theft or payment fraud.
• Abuse of bonuses or promotional offers.
• Use of bots or automated systems to play games.
• Exploitation of system errors or glitches.

Limitation of Liability and Termination

Realz reserves the right to suspend, restrict, or permanently close accounts in the event of:

• Violations of these Terms and Conditions.
• Non-compliance with regulatory requirements.
• Suspicion of fraudulent or suspicious activity. Realz will not be liable for any losses incurred as a result of account suspension or termination.

Bonus Terms and General Promotional Conditions

• Bonuses are subject to specific terms and conditions, which will be outlined in the promotional materials.
• Users must fulfill wagering requirements before any bonus funds can be withdrawn.
• Realz reserves the right to amend or withdraw bonuses at any time.

Fair Play and Game Integrity Rules

Realz is committed to ensuring fair play and game integrity. All games are regularly audited to ensure compliance with industry standards. Users are expected to engage in fair play and respect the integrity of all gaming activities.

Fraud Prevention and Security Monitoring

Realz employs advanced fraud prevention measures and security monitoring systems to protect users and maintain the integrity of the platform. Suspicious activities will be investigated, and appropriate actions will be taken as needed.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to contact the support team for resolution. Complaints will be handled in a timely manner, and users will be provided with a detailed response regarding the outcome. If a dispute remains unresolved, users may escalate their concerns to the relevant regulatory authority.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws applicable in Australia. Users agree to submit to the exclusive jurisdiction of the courts in Australia regarding any disputes arising from these Terms and Conditions.

Responsible Gambling Measures and User Protection Tools

Realz is committed to promoting responsible gambling. Users are encouraged to set limits on their gameplay, including deposit limits and time-out periods. Resources for problem gambling support are available, and users may contact the support team for assistance in setting responsible gambling measures.

By accepting these Terms and Conditions, users acknowledge their understanding and commitment to abide by all outlined policies.