Privacy Policy

At Realz, we are committed to protecting the privacy and security of our players. This Privacy Policy outlines how we collect, use, and share personal information in accordance with applicable data protection and gambling regulatory standards in Australia. We operate under a license issued by Curacao eGaming.

Data Collection

We collect various types of personal data from our players to ensure a safe and engaging gaming experience. The types of data collected include:

• Registration Data: When you create an account, we collect personal information such as your name, date of birth, email address, and phone number.
• Payment Details: To facilitate transactions, we gather payment information including credit card numbers, bank account details, and other financial data necessary for processing deposits and withdrawals.
• Technical Logs: We collect technical data such as IP addresses, browser type, device information, and cookies. This information helps us enhance platform functionality and improve user experience.

Purpose of Data Usage

The personal data we collect serves several important purposes:

• Account Management: We use your information to create and manage your account, allowing for a personalized gaming experience.
• Marketing Communication: With your consent, we may send promotional materials and updates regarding our services. You can opt-out of marketing communications at any time.
• Anti-Fraud Checks: Your data may be used to detect and prevent fraudulent activity, ensuring a secure environment for all players.
• AML Compliance: We comply with Anti-Money Laundering regulations, which may require us to collect and verify certain personal information.
• KYC Procedures: We are committed to responsible gaming, which includes verifying the identity of our players to prevent underage gambling and ensure compliance with legal requirements.

Data Sharing

We may share your personal data with third parties under certain conditions:

• Disclosure to Payment Providers: To facilitate transactions, your payment details may be shared with trusted payment service providers. These providers are bound by confidentiality agreements and are required to protect your information.
• Verification Partners: In order to comply with regulatory requirements, we may share your data with verification partners who assist in identity checks and fraud prevention.
• Regulatory Authorities: We may disclose your information to governmental or regulatory authorities as required by law or to comply with legal obligations.

User Rights

As a player at Realz, you have specific rights regarding your personal data:

• Right to Access: You may request access to the personal information we hold about you. This will allow you to verify the data we have collected and its use.
• Right to Request Deletion: You may request the deletion of your personal data, subject to any legal obligations we may have to retain certain information.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances, such as when you contest the accuracy of the information we hold.

Cookie Policy

At Realz, we utilize cookies to enhance your experience on our platform. Cookies are small text files stored on your device that help us provide essential functionality and improve performance.

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to navigate and use its features.
• Analytical Cookies: We use these cookies to collect information about how players interact with our site, allowing us to analyze traffic and improve our services.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. Our security measures include encryption, firewalls, and regular security assessments.

Changes to the Privacy Policy

Realz reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review our policy periodically to stay informed about how we are protecting your information. Your continued use of our services following any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

For any questions or concerns regarding this Privacy Policy, please reach out to our support team. We are here to assist you and address any inquiries you may have about your personal data and privacy rights.

This Privacy Policy is effective as of the date it is published and applies to all personal data collected by Realz. By using our services, you acknowledge that you have read and understood this policy and agree to its terms.